Returns

Attention:
The curl pattern of the hair product you received may appear a little more defined than those showcased by vloggers and stylists on social media. After you manipulate the hair by brushing it out, the curls will then be the same size as you may have seen on our testers.
If you feel that the curl pattern you received is completely different from the curl pattern of your own hair, please email support@bigpumpkinhair.com ASAP, and keep the hair exactly the way it came. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut. We cannot do returns or exchanges on hair that has been altered in any form. No exceptions.

What is your RETURN POLICY?
We are fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined to ensure its quality before being sent to you. However, if for any reason you are not satisfied with the product(s) please contact us at support@bigpumpkinhair.com.
We are happy to offer a refund or exchange on unused hair extensions. Within the first 7 days of receipt, please email us and we will assist with the issue. We will then issue you a Return Merchandise Authorization (RMA).
Returns without Authorization are not allowed.
We are responsible for all return shipping costs. I recommend you get tracking and insurance on your return package. After we receive the hair, we will issue your refund after examination of the hair.

Can I exchange my Big Pumpkin hair?
We understand that choosing the best product for you may be difficult without seeing the product in person, so we are happy to offer a 1 time exchange of your unopened and unused hair for a product of the right length texture and length within 7 days of receipt. Please email us to assist you with your exchange. To prevent this situation you can make use of our texture consult service.

How can I cancel my order?
You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24hrs will not be granted. Contact me for your cancellation.